Is assembly required?
We proudly claim the most consumer friendly assembly in the industry. Our patented front operating system makes our furniture the easiest to use too!
Assembly is usually no problem and requires normal tools such as screwdrivers, wrenches and other tools typically found around the house.
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Do your products come with a warranty?
30 Day Warranty: We warranty everything we sell to be free of manufacturers defects for a period of 30 days. In most cases, we will simply ship you a new part, however we may either repair or replace the defective parts at our discretion. We will pay the shipping to send any covered warranty repairs or replacement parts to you.
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Do you have a catalog that you can send to me?
Our web site is our full catalog. It contains all of the items that we sell. We do not have a traditional paper catalog available for distribution.
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How can I get more product information?
We can answer your questions through e-mail
or over the phone. If you have any questions please contact our Customer
Care Representatives at 877-571-3986 or via our 24 hour online Customer
Service Form.
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How can I get a sample of upholstery fabric?
We are unable to provide swatch samples at this time. However, this web site provides very large sample images. You can print the image to get a rough idea of it's appearance.
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What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express
credit cards as well as Personal Checks and Money Orders.
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Can I cancel my order?
If for any reason you have not received an item within 4 weeks, and if you desire to cancel the transaction, we will cheerfully refund 100% of your purchase price at your request, provided that the item is not currently in transit to or from our shipping facility, and if the item has a stated shipping time of more than 4 weeks, then the time frame necessary for a cancellation to be permitted shall be the longest shipping time stated plus 25%.
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What are the shipping rates and options?
All of our shipping rates and option are available on our Company Policies page.
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How long will it take for my order to arrive?
In most cases, your order will arrive at your home or business in approximately two weeks or less from the time the order is placed. Please note, however, that this is not guaranteed. We guarantee that you will receive most items in less than 4 weeks. Please see our Company Policies for complete details.
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How can I track my order?
You can contact us 24 hours a day and we will track your
order as it moves through our distribution system, to
your home or business. You can get a status report by contacting us via
our online Customer Care form. Tell us your
order number and we will begin tracking your order and respond back within
24 hours.
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What do I do if my furniture arrives damaged?
If an item is received damaged, do not refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or e-mail sales within 24 hours of receipt of the item. We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible to save the damaged items either until someone comes to pickup or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items (this will be the actual shipping cost, not the 15% fixed rate shipping) plus any cancellation fees as applicable.
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What if I'm not satisfied with the product?
If you receive an item that you are not happy with for any reason, you may return it for a full refund. To receive the refund, the item must be received in our warehouse within 30 days from the day you receive it. You will be refunded the full purchase price of the item less all shipping fees based on the actual shipping fee or fixed shipping fee, which ever is higher. Just send us an email to sales@fantasticfutons.com stating you would like to return an item and ask for a return merchandise authorization number. Items purchased from our Specials pages cannot be returned for refund or credit.
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